Lawyers4you Privacy Policy
At Lawyers4you we are committed to ensuring that your privacy is protected. This policy explains how we will use the information we collect about you, how you can instruct us if you prefer to limit the use of that information and procedures that we have in place to safeguard your privacy.
1. THE INFORMATION WE COLLECT AND HOW WE USE IT
If you respond to any of the requests for information in our feedback service you may as a result submit to us your email address. It is our policy not to pass email addresses to any third parties without first obtaining your consent.
2. HOW WE PROTECT YOUR INFORMATION
The internet is not a secure medium. However we have put in place various security procedures as set out in this policy.
Firewalls are used to block unauthorised traffic to the servers and the actual servers are located in a secure location which can only be accessed by authorised personnel.
We also keep your information confidential. Our internal procedures cover the storage, access and disclosure of your information.
3. YOUR CONSENT
By submitting any information about you and, where applicable, others within this web site, you and they consent to its use as set out in this Privacy Policy. If we change our Privacy Policy we will post the changes on this page, and may place notices on other pages of the web site, so that you may be aware of the information we collect and how we use it at all times. Continued use of the service will signify that you agree to any such changes.
The internet is a global medium and your information may therefore be transferred outside the European Economic area en route. By submitting your information, you consent to any such transfer. We may pass your personal information to other companies for processing on our behalf. Some of these companies may be based outside Europe in countries which may not have laws to protect your personal information, but in all cases we will ensure that it is kept securely and only used for the purposes for which you provided it.
If you do not want us to have personal information about you, please do not submit it to us.
Data Protection Number Z1094684
Revision: October 2007
If you have any questions regarding this statement, feel free to contact us at info@lawyers4you.co.uk
Complaints Procedure:
1.Complaints may be made in writing, by e-mail, by telephone or in any other form in respect of a claims management service that we have provided and that is regulated under the Compensation Act 2006.
2. We reserve the right to decline to consider a complaint that is made more than six month after you became aware of the cause of the complaint. There may be instances where we will waive this requirement at our discretion. We will confirm to you in writing if a complaint has been made outside the time limit that we are prepared to consider.
3. We will send you a written or electronic acknowledgement of a complaint within five business days of receipt, identifying the person who will be handling the complaint for the business. Wherever possible, that person will not have been directly involved in the matter which is the subject of the complaint, and will have authority to settle the complaint.
4. Within four weeks of receiving complaint, we will send you either:a) a final response which adequately addresses the complaint; orb) a holding response, which explains why we are not yet in a position to resolve the complaint and indicates when we will make further contact with you.
5. Within eight weeks of receiving a complaint we will send you either:a) a final response which adequately addresses the complaint; orb) a response which:i explains why we are still not in a position to make a final response, giving reasons for the further delay and indicating when we expect to be able to provide a final response; and informs you that you may refer the handling of the complaint to the Claims Management Regulator if you are dissatisfied with the delay.
6. Where we decide that redress is appropriate, we will provide you with fair compensation for any acts or omissions for which we are responsible and will comply with any offer of redress which you accept. Appropriate redress will not always involve financial redress.
7. If you are not satisfied with our response, or if a complaint is not resolved within eight weeks, you may refer the complaint to –
Claims Management Regulator
PO Box 7824
Burton on Trent
Staffordshire
DE14 9DP
info@claimsregulation.gov.uk
0845 45068588
The Regulator can review the handling of the complaint and can give a direction on further handling of the complaint. However, he cannot determine a complaint or award compensation.